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FEEDBACK

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OPERATIONS

Customer Survey Responses Regarding Operations

TOTAL Surveyed

Exceeded Expectations

Met Expectations

Did Not Meet Expectations

0

252

1,113

1,365

82%
EXCEEDED
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PREVENTION

Customer Survey Responses Regarding Prevention

TOTAL Surveyed

Exceeded Expectations

Met Expectations

Did Not Meet Expectations

0

48

212

260

82%
EXCEEDED
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PUBLIC EDUCATION

Customer Survey Responses Regarding Public Education

TOTAL Surveyed

Exceeded Expectations

Met Expectations

Did Not Meet Expectations

0

28

522

550

95%
EXCEEDED

TOP 15 CUSTOMER SURVEY RESPONSES

  1. I am so grateful to your highly competent, professional responders. So glad we have them here. Thanks so much for them; we are very lucky people here!

  2. Inspector was very polite and helpful! He explained things in a manner that was easy to understand.

  3. They were there in a flash it seemed and cared for me and my spouse. If you ever need anything, ask! You saved my life, thank you!!

  4. The responders were very on point and "overly" polite. Made my position a lot less frightening and they were very attentive. I knew I was in good hands.

  5. Without their response and time the short sparking in my kitchen switch would have burned our home and possibly lives may have been lost. Thank God for placing your firemen in our lives!

  6. Services provided were stellar. Friendly, courteous, knowledgeable and professional. Had all the tools necessary to perform the job requested. 5 stars!

  7. The inspector was patient with us while we worked to make the required changes and gave us ideas in how to save on costs!

  8. The Meridian Fire Department is the greatest. I feel we are so lucky to have such a fantastic Fire Department in a time of need. Thank you for your service.

  9. Cannot say enough good things. Thank you!

  10. We are so appreciative of living in the community that we do. We suffered a devastating home fire and the firefighters were so amazing - from trying to save what they could of our home, to being so kind to me and my family. Thank you!

  11. Thank you! I really appreciate how fast you responded! You guys were very polite and courteous. Thanks!

  12. Excellent and friendly service. Great communication!

  13. The fire personnel were very helpful and courteous. We have had them out before to change our smoke alarm batteries. Thank you all for your help!

  14. Thank you very much! We feel "fire safe" in our house now. We are proud of our Fire Department and the City of Meridian.

  15. The fire truck came and the firemen were fast, friendly and knew what to do. There was one person, maybe the leader, who was extremely knowledgeable about our emergency and handled it extremely well including instructions to the ambulance driver. The Meridian Fire department gets an 11 on a scale of 10 - excellent. Thank you Fire Department, Police Chief, and Mayor - well done.

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